Customer satisfaction is our primary concern. We take great care in packaging your order to ensure it arrives fresh and in perfect condition. We use high-quality packaging materials to maintain product integrity during transit.
Due to the customized nature of our products (including custom-wrapped chocolates), we are unable to offer refunds or replacements unless:
- The issue is a result of an error on our part, or
- The damage occurred during shipping and is the responsibility of the carrier
In such cases, please contact us promptly so we can assist you with a replacement, refund, or exchange.
All shipments are covered by damage protection insurance. If a claim is necessary, it must be processed through the shipping carrier.
In the Event of Shipping Damage
If your order arrives damaged due to transit or mishandling:
- Please take clear photos of the damaged boxes and products.
- Retain all packaging materials.
- An insurance inspector may be required to review and document the damage before a claim can be completed.
We appreciate your understanding and cooperation in helping us resolve any issues as quickly as possible.